Frequently Asked Questions
About our products
Are your products 100% natural?
Yes. Our products contain no artificial additives, fillers or preservatives. Each is sourced directly from its natural origin.
Are your products lab tested?
Every batch is verified by independent third-party laboratories for purity, potency and contaminants such as heavy metals.
How do I know your Shilajit is authentic?
Our Himalayan Shilajit is sourced from high-altitude regions and third-party tested for fulvic acid content and purity. Authentic resin softens with warmth and hardens when cool.
Why does my honey look crystallized?
Crystallization is a natural sign of raw, unprocessed honey. Place the jar in warm (not boiling) water and stir gently to return it to liquid.
How should I store my products?
Keep them in a cool, dry place away from direct sunlight, with the lid tightly closed.
Can I use these products if I am pregnant, nursing or taking medication?
Please consult your healthcare provider before using any supplement.
Orders & shipping
How long will my order take to arrive?
Orders are processed within 1 to 2 business days. Delivery estimates are shown at checkout. See Shipping Info.
Do you offer free shipping?
Yes, standard shipping is free on orders over $50.
How can I track my order?
You will receive a tracking link by email when your order ships. You can also visit our Order Tracker.
Which payment methods do you accept?
All major cards and the payment options shown at checkout. Every payment is processed securely and encrypted.
Returns
What is your return policy?
Unopened items in original packaging can be returned within 30 days. See Returns for details.
Still have a question?
Contact our team and we will get back to you as soon as possible.